Your order for a vehicle gets confirmed on receipt of your payment. Once your order is confirmed, you’ll receive an email and a SMS with booking details.

You can select any pickup point from the available points in your selected city. Reach your selected pickup point on the day and time of your booking and simply pick your ride and hit the road.

At the time of pickup of the vehicle, you need to produce your driving license, failing which the booking will be cancelled and a refund policy will be applicable. Further, the user must carry a government-approved photo ID (passport, Aadhaar, voter card) that may need to be submitted to the vendor. The exact documents required vary from vendor to vendor and are displayed in the Terms and Conditions tab associated with each vendor.

The refundable security deposit varies from vendor to vendor and has to be paid at the time of pickup of the vehicle. Post return of the vehicle in satisfactory condition, the vendor would return the deposit to you. The exact deposit to be paid at the time of pick-up to the vendor is displayed on the website.

Some vendors offer unlimited mileage, while others have a cap post, which charges may apply. Please check the Terms and Conditions associated with the bike for exact details for the concerned vendor.

The minimum rental period varies from vendor to vendor. Please check the Terms and Conditions associated with the bike for exact details for the concerned vendor. There is no maximum rental period.

Yes, the rider has to be at least 20 years of age and have a valid driver's license. The license has to be presented at the time of pickup.

No, the fuel is not included in the tariff. The vehicle will be provided with sufficient fuel to reach the nearest gas station from the pickup location.

Yes, the booking can be extended by using our website or mobile app. You can also get your booking extended by calling EZone Safer customer care. However, the extension will depend on the availability of the requested vehicle.

Yes, there is a penalty for returning the vehicle later than the drop-off time, as the vehicle could have a subsequent booking. A late penalty is charged as per the policies mentioned in the Terms and Conditions associated with the vehicle.

There is no refund for returning the vehicle early. The tariff is calculated for the entire booking period, as the vehicle is reserved for you during that time.

Yes, you can cancel your booking, and the cancellation refund policy depends on the vendor’s terms and conditions. The exact cancellation charges and refund details are available on the booking confirmation page.

In case of any issues with the vehicle, you can contact the vendor directly using the details provided in the booking confirmation. You can also reach out to EZone Safer customer support for assistance.